Shipping policy.

UK Delivery

All UK orders are shipped safely and securely with Royal Mail.

Order Value Delivery Method Cost Delivery Time

Over £75.00 Royal Mail Signed For 1st Class Free 1–2 working days
Under £75.00 Royal Mail Tracked £3.95 2–5 working days

EU Delivery: £17.00

International Delivery: £25

Each piece is carefully hand-crafted and packaged with care.

Orders are usually dispatched within 3–5 working days.

If your item is bespoke, please allow a little extra time - you’ll receive an email confirmation once it’s on its way.

Packaging & Handling

Each Imprint is individually wrapped using protective materials to ensure it reaches you safely.

Please open your parcel carefully and check your piece on arrival.

Damages or Issues

In the rare event your item arrives damaged, please contact us within 48 hours of delivery and include clear photos of the packaging and Imprint. We’ll do our best to resolve the issue quickly.

Questions

If you have any questions about delivery, custom orders, or express options, please email us before placing your order - we’re always happy to help.

Privacy policy.

Last updated: 6th November 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.imprintsfrommolly.com, make a purchase, or otherwise interact with us.

1. Who We Are

We are Imprints From Molly, registered in the United Kingdom. We are committed to protecting your privacy and handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR).

If you have any questions about this policy or how we handle your data, you can contact us at:
Email: molly@imprintsfrommolly.com

2. Information We Collect

We collect personal information that you provide directly to us, as well as data automatically collected through your use of our website.

This may include:

  • Contact details such as your name, email address, phone number, and delivery address.

  • Order and payment information when you make a purchase.

  • Account information if you register for an account on our website.

  • Communications you send to us, such as customer service messages or email inquiries.

  • Usage information including your IP address, browser type, and how you use our Site (collected via cookies and analytics tools).

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders or bookings.

  • Respond to your inquiries and provide customer support.

  • Send order updates, confirmations, and other necessary communications.

  • Improve our website, services, and customer experience.

  • Send marketing updates or newsletters (only if you’ve opted in).

  • Comply with legal obligations or resolve disputes.

4. Sharing Your Information

We only share your information when necessary, for example:

  • With trusted service providers (such as payment processors, delivery couriers, and website hosting partners).

  • To comply with legal requirements or respond to lawful requests.

We do not sell your personal information to third parties.

5. Data Retention

We keep your information only as long as necessary for the purposes it was collected — for example, to process orders, meet legal or accounting requirements, or resolve disputes.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

  • Object to or restrict certain data processing activities.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us at molly@imprintsfrommolly.com

7. Cookies

Our website uses cookies to improve your experience and analyze site performance. You can manage or disable cookies in your browser settings.

8. Security

We take appropriate measures to protect your information from unauthorized access, alteration, or disclosure. However, please note that no internet transmission is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:
Molly Richards, Imprints From Molly
Email: molly@imprintsfrommolly.com